PortControl Notification Definitions

There are currently 12 types of Events that you can subscribe to for notifications:

General (across all your SPIDs)

Order - Assigned new task

When the user who creates the notification is assigned a task, a notification will be generated. 

User notes on order

When a note is left on an order in your org, you will receive a notification

[SPID] (On specific SPID level)

NPAC Notifications

New TN Port-Out SV

Whenever an individual number port-out SV is created in NPAC on one of your TNs.

TN SV Request Failed

If an SV fails in NPAC you will receive notification on a per TN basis.

TN SV Updates

Whenever a TN is updated in NPAC, you will be sent a notification on a per TN basis.

PortControl Notifications

VPOP Portout CSR Requested

When a Portout from your SPID is created with a CSR request.

CSR Review Submitted

When a CSR request for a losing carrier is automated and the automation does not process correctly our clients can receive this notification.  Please note that Porting.com does monitor these and will manually process CSR review orders.

CSR Update

You will receive a notification when you have submitted a CSR request and it has been updated.

Pre-Order Port-Out Requested

As the client, if you are signed up for VPOP (Vendor Port-Out Portal) you will be notified when the gaining carrier has submitted a Port-Out LSR request for you to process.

PreOrder Port-Out Supplemented

As the client, if the VPOP vendor has supplemented a Port-Out Order and then supplemented that order you will receive a notification that lets you know you need to review and process the supplemented order.

Pre-Order Port-In Response

Whenever a pre-order has had a response to a supplement, you will be notified.

Pre-Order Port-In Status Changed

If you have submitted a pre-order and the status has been changed you will receive a notification.