We are so excited to get your organization onboarded with Port Control and simplifying your porting process!
This article will outline the steps to complete after you receive your Welcome email, and the agenda for our Kickoff call.
All of this information is detailed in your Onboarding PandaDoc that you should receive within 24 hours of signing your contract.
CONTACT INFORMATION: in the PandaDoc, you'll be able to designate a primary contact, billing contact and trouble contact. We will ask for a First Name, Last Name, Phone Number, Email and Role for each contact.
BILL CENTER: The PandaDoc will provide you with the information you'll need to register and activate your account within our billing system portal.
NPAC: You'll need to log into NPAC and add your onboarding specialist as a primary contact on your SPID. Click here for directions on how to do this.
PORTING INFORMATION: You will be asked to attach a copy of your TPP/Business Rules to the Onboarding PandaDoc. You will also be asked to share your current porting process/procedure, how many ports you typically process per month, and if you'd like to utilize our Pre Order service and/or VPOP feature.
NOTIFICATIONS: To ensure that you receive all notifications and updates, please whitelist our email domain: @porting.com.
KICK OFF CALL AGENDA:
- Introduction of Client Success Team/Account Manager
- Overview of onboarding process:
- Adding Primary contact in NPAC Support portal
- Type of NPAC connection (Secondary or Delegate)
- Client’s TPP information/Business Rules
- Portal Training
- Pre-Orders & VPOP and the preliminary work that is required before using:
- Signed Business LOA
- List of carriers that port from you/credentials created
- Porting.com email created and provided to client
- Q&A – Are there any questions you may have that I can answer for you?
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