Why are “800’s” not available in the spare pool?
True 800’s are not available in the Somos spare pool as they are grabbed almost instantly once dropped into it. We do have a limited availability in our in-house pool. They can be reserved and activated from the Bulk Reserve or Custom Reserve screen in your Portal Account.
What is SMS/SOMOS? What is SOMOS downtime?
Somos/SMS is the national database for toll free numbers for the North American Numbering plan. This is where everyone must go to obtain and route toll free numbers to a CIC code. Every night SOMOS has a scheduled sync all systems. This lasts between these times
between 11:55 PM ‐ 12:10 AM ET (SOMOS spare drop)
between 12:55 AM ‐ 01:25 AM ET (SOMOS sync point)
What is a CIC code?
A CIC code is a carrier identification code that designates which network an inbound call to a toll free is supposed to route over.
What is a queue?
A Queue is when the SCP’s in SOMOS are taking a little bit longer to update your routing information. It means a customer record may remain in sending status for extended periods of time. If all SCP’s are queuing, none of your traffic has changed. If only 1 SCP is queuing, it usually means most of your traffic has changed to the new routing.
What is a SCP?
An SCP is a service control point that holds the routing instruction to tell your traffic where to go.
What is counted as a transaction?
Anything that is directly related to a number or template or group of numbers is a transaction. This includes but is not limited to: Reserving, Releasing, Rejecting, adding to a template, updating a template routing or name and disaster recovery. Things that would not be a transaction would include updating notes, queries, and adding users. You can find the most updated list here: Defining Transactions
What if my request has been submitted for further processing?
This means that it has been sent to the RespOrg department to be reviewed. We will look it over and fix the activity as soon as we can. If this is outside of business hours you will need to initiate an afterhours emergency. Please call 1‐800‐PORTING.
I accidentally released a number to SOMOS/Another RespOrg, can I get it back?
If a number is released to SOMOS we can retrieve the number with‐in 45 days before anyone can pick the number up out of the spare pool and all end user data is erased. If you have released to another RespOrg, please reach out to a Rep and we will look over our options. If the number belongs to you, we should be able to retrieve back.
What is a support fee?
A support fee can be many things that include:
Daytime or nighttime trouble or fraud reports
Assisting with using the portal
Extended time spent working on a project ECT.
Where are client impacting messages?
Client impacting messages can be found on the home screen of the ATLAS Portal. These can be outages, changes or anything else that we feel may be of importance to you.
Does the portal support API’s?
We do! In-fact, we are API First
What are ATL’s hours of operation?
The office is open Monday through Friday 6:00AM Pacific until 5:00PM Pacific. We are closed most federal holidays.
We are closed:
New Year’s Day
Friday after Thanksgiving
New Year’s Eve.
You will need to leave an emergency message at 1‐800‐RESPORG outside of our regular operating hours.
How often can I make changes in the portal?
SOMOS operates on a 15 minutes hard timer. This means changes can only be made every 15 minutes to the same number or template.
Can I pay a bill in the portal?
Currently you cannot pay a bill in the portal, you will have the option to access the link through the billing tab which will re‐direct you to the ATL Bill Center.
What are the different area of service areas?
US-All 50 United States
CN- Canada including Lata’s 888,870,871,884
CR- Caribbean including Lata’s 820,822,824,826,828,830
XA- 50 States & Canada
XB- 50 States & Caribbean
XC- 50 States & Canada & Caribbean