Description: This document will show you how to cancel an order in PortControl
To cancel an entire order:
- Navigate to the order in your dashboard
- Select the Cancel
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- You will then see cancel pending until the cancel timers have expired.
To cancel a single number in an order:
- Navigate to the order in your dashboard and select the order hyperlink
- Find the number in your request using the search bar
- Select the Cancel
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- You will then see cancel pending until the cancel timers have expired.
Note: You can undo a cancel with-in the first cancel window if the other SPID does not confirm your cancel. If the SPID confirms your cancel you will need to request FOC again.
Example 1: Customer is not ready at the moment, but should be ready sometime in the next 30 days.
Do not use cancel. Instead use modify when you are aware of exact date and time. SV's are good in NPAC for 30 days.
Example 2: Customer is no longer porting numbers to new service provider and continuing to stay with old service provider.
Use the cancel function
Example 3: Customer is not ready at the moment and won't be ready for the next 2 months.
Use the cancel function.
Example 4: User created the SV under the wrong gaining SPID. This cannot be modified.
Use the cancel function.
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