How to Access and Review SPID Cards in PortControl: A Guide for Vendors

Description SPID (Service Provider Identification) cards are crucial for managing and maintaining telecom services within PortControl. Vendors must understand how to efficiently access and review these cards to ensure seamless operations and compliance. This document provides step-by-step instructions for accessing and reviewing SPID cards from a vendor’s perspective.

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Accessing SPID Cards

1. Login to PortControl

• Navigate to the PortControl login page.
• Enter your vendor-specific credentials (username and password).
• Once logged in, you will be directed to the PortControl dashboard.

2. Search for SPID Cards

• After an order has been created, you can see gaining and losing carrier information (SPID) on the order.
• Click on the SPID icon to see specific SPID card information.

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Reviewing SPID Cards

3. Understand the SPID Card Layout

• SPID cards typically contain the following information:
  • SPID Number
  • Service Provider Name
  • LSR Location
  • CSR Location
  • TPP Location
  • Average Processing Time
  • Porting Support Number and Email
  • Business Hours
  • Residential Rules/Business Rules
  • Level 1 and 2 Contacts and Repair Center Information.

4. Review Key Details

• Verify the accuracy of the information provided.

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Managing SPID Card Updates

1. Requesting Updates

• If corrections or updates are required, reach out directly to the CX Team at [e-mail] for assistance.
• Provide supporting documentation if necessary (e.g., LOA).

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Best Practices

1. Regular Reviews
   • Periodically review SPID cards to ensure all information is current and accurate.
2. Maintain Accurate Records
   • Keep vendor records updated to match the details in PortControl for seamless operations.
3. Prompt Action on Discrepancies
   • Address any mismatches or errors promptly to avoid service disruptions.
4. Leverage Support
   • Contact the PortControl support team for assistance if you encounter technical issues or require clarification on SPID card details.

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Conclusion

Efficient access and review of SPID cards in PortControl ensure smooth vendor operations and compliance. Following the steps outlined in this guide will help vendors maintain accurate records and effectively manage their service provider identification data.