How to Access and Review SPID Cards in PortControl: A Guide for Clients

Introduction SPID (Service Provider Identification) cards are essential for managing and maintaining telecom services within PortControl. Clients must understand how to efficiently access and review these cards to ensure seamless operations and compliance. This document provides step-by-step instructions for accessing and reviewing SPID cards from a client’s perspective.

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Accessing SPID Cards

1. Login to PortControl

• Navigate to the PortControl login page.
• Enter your client-specific credentials (username and password).
• Once logged in, there are two ways you can access SPID cards.
  • Go to Network Dashboard and enter the SPID number.
  • Look at an existing order and click on the SPID icon to access that particular SPID card information.

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Reviewing SPID Cards

1. Understand the SPID Card Layout
   • SPID cards contain the following information:
2. SPID Number
3. Service Provider Name
4. LSR Location
5. CSR Location
6. TPP Location
7. Average Processing Time
8. Porting Support Number and Email
9. Business Hours
10. Residential Rules/Business Rules
11. Level 1 and 2 Contacts and Repair Center Information.

2. Review Key Details

• Verify the accuracy of the information provided.

3. Cross-Verify with Internal Records

• Match the details on the SPID card with your internal records to ensure consistency.
• Highlight any discrepancies for further investigation.

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Requesting SPID Card Updates

1. Contact the Customer Experience (CX) Team

• Clients cannot directly edit SPID card information.
• If corrections or updates are required, reach out to the PortControl CX team via [e-mail]
• Provide clear and detailed information about the required changes, including supporting documentation if necessary.

2. Monitor Update Requests

• The CX team will handle the request and notify you once the changes are implemented.
• Check back periodically or follow up with the CX team for updates on your request.

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Best Practices

1. Regular Reviews
   • Periodically review SPID cards to ensure all information is current and accurate.
2. Maintain Accurate Records
   • Keep your records updated to match the details in PortControl for seamless operations.
3. Prompt Action on Discrepancies
   • Address any mismatches or errors promptly by contacting the CX team.
4. Leverage Support
   • Utilize the CX team for assistance if you encounter technical issues or require clarification on SPID card details.

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Conclusion

Efficient access and review of SPID cards in PortControl ensure smooth client operations and compliance. Following the steps outlined in this guide will help clients maintain accurate records and effectively manage their service provider identification data.