Toll-Free Port In Request

Description:  How to submit a Toll-Free Port in Request

Step-by-Step Instructions for a Toll-Free Number (TFN) Port-In Request

1. Open a New Request

   • Navigate to the NumHub portal
   • Select Toll-Free Tab>RespOrg Change Tab
   • Select +New RespOrg Change (Port-In) on the right-hand side of the screen.

2. Enter Toll-Free Numbers

   • On the next screen, paste your list of toll-free numbers into the "Toll-Free List" box.

3. Upload Required Documents

   • LOA (Letter of Authorization):
     • Click "Choose File" and upload the LOA.
     • Ensure the file meets the required size and format.
   • Bill Copy (if needed):
     • Below the LOA upload section, click "Choose File" and upload the bill copy.
     • Ensure it meets size and format requirements.

4. Add Notes (Optional)

   • Enter any additional instructions in the Notes section (e.g., “Please Expedite”).

5. Submit the Request

   • Click Save on the right-hand side to submit the port-in request.
   • The standard turnaround time is 2 business days for processing.

6. Monitor the Request Status

   • View and search all open and closed requests within the ATLAS portal.
   • The Status column will indicate whether the request is Open or Closed.

7. Check Details & Download Documents

   • Select Details on a request to:
     • View the live status and the RespOrg submitted to.
     • Download any uploaded documents if needed.

8. Handling Responses & Next Steps

   • If the request is rejected or released, you will receive an email notification.
   • The email will contain a report detailing the status.
   • If released, a CSV file with the current toll-free number routing will be included.
   • Once the TFN is released, the new RespOrg has 10 business days to provision the number with their carrier before the losing RespOrg drops translations to prevent service loss.