Knowledge Base & User Guides

Your hub for BCID resources, platform guides, and enterprise support materials

Welcome to the NumHub Knowledge Base — a curated collection of downloadable resources designed to help you understand, use, and promote Branded Calling Identity (BCID™) effectively. Whether you’re a OSP or enterprise user, these materials will give you the clarity, confidence, and tools needed to succeed with BCID™ adoption.

Below you'll find essential guides created by NumHub to educate, empower, and streamline the onboarding experience — for both you and your enterprise customers.

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1. BrandControl™ eBook: Understanding BCID & the Industry Ecosystem

Download the BrandControl™ eBook (PDF)

This comprehensive eBook was developed by NumHub to help our partners fully understand the “why” behind BCID™ and how it differs from other branded calling solutions. Based on authoritative insights provided by CTIA and aligned with industry-wide messaging, this document covers the full picture — from adoption challenges to governance and future growth.

What’s inside:

• Introduction to Branded Calling ID (BCID)

• Why BCID Exists

• 5 Ways BCID is Different than Traditional Solutions

• Limitations of Existing Branded Calling Solutions

• BCID as an Industry Solution

• NumHub’s BrandControl for CSPs, OSPs, UCaaS, and CCaaS providers

• NumHub’s BrandControl for Enterprise Businesses

• The Future of BCID & Industry Adoption

• CTIA’s Role in BCID: The Ecosystem, Governance & Compliance

This is not just an internal guide — it’s a powerful reference you can pull from for marketing, education, or even customer outreach.
We highly encourage all OSPs to read this eBook to increase adoption and drive better outcomes with your enterprise customers.

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2. OSP User Manual: Navigating the NumHub Platform

Download the OSP User Manual (PDF)

This guide is your go-to resource for navigating and maximizing the features available in your white-label portal. Whether you're registering a new deal, managing display identities, reviewing reports, or supporting your enterprise users — this manual walks you through the entire process with clarity and precision.

What’s covered:

• Overview of all available features

• Step-by-step instructions for each portal function

• Tips on what to expect and how to troubleshoot

• Detailed walkthroughs with screenshots

This manual is regularly updated. We’ll notify you when new versions are available.
It’s designed to save your team time, reduce support tickets, and empower your team to be self-sufficient.

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3. Enterprise User Manual: Shareable Instructions for Enterprise Onboarding

Download the Enterprise User Manual (PDF)

Designed specifically for your enterprise clients, this non-branded manual (no NumHub references) includes a clean, step-by-step walkthrough of how to:

• Log in to your white-label platform

• Submit a BCID™ application

• Complete each required field

• Understand the stages of the application process

This document is intended to be shared directly with your enterprise customers during onboarding.
It includes screenshots, simplified instructions, and ensures they can independently and successfully submit their BCID™ applications.

Remember: When you register a new deal, your enterprise receives an invitation to log in to your white-label portal. This guide ensures they know exactly what to do next.

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4. BrandControl™ API User Guide: Integrating Directly with the BCID Ecosystem

Download the BrandControl™ API User Guide (PDF)

This guide was created specifically for OSP partners who plan to integrate directly with the NumHub APIs rather than relying exclusively on the white-label portal. It provides a structured walkthrough of the most important API workflows required to successfully onboard and manage BCID™ applications programmatically.

Whether you're building your own portal, automating workflows, or integrating BCID functionality into an existing platform, this guide will help your development team understand the expected process and API sequence.

What’s covered:

• API authentication and access token generation
• Deal Registration APIs
• BCID Application submission workflow
• OTP verification process
• Document upload requirements (logos and LOAs)
• Reference verification APIs
• Retrieving BCID application details and status updates
• Best practices and recommended API sequence
• Common implementation considerations and troubleshooting guidance

Important: These APIs are intended for use by OSP partners and their development teams. Enterprise customers should continue using the white-label portal experience provided by their OSP.

The guide includes recommended implementation flows, payload examples, and step-by-step instructions designed to simplify integration and reduce development time.

We highly recommend that all technical teams review this guide before beginning their API integration to ensure a smooth onboarding experience and successful implementation.

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Need more help?

Our support team is always here to assist. For questions not answered in these guides, visit the Escalation for Support or FAQs section.