Escalation and Support

Description 
Need a little extra help, we are here for you with our amazing support team to help answer any questions or issues you might be having around porting.

Support

• Navigate to "your name" in the top right-hand corner and select your name.
• Select "Support"

Support Module Information provided below for your reference

Business Hours
Monday - Friday (5:00 AM - 5:00 PM PST)

General Support
Email: [e-mail]
Phone: 1-800-PORTING

After Hour and Holiday Support:
Leave a detailed voicemail on the 800-PORTING number and a team representative will get back to you within 15 minutes. 

Please be sure to use General support above during business hours. 

Escalation Level 1 - CX LNP Lead
Lea Espy
Email: [e-mail]

Phone: [phone]

Escalation Level 2 - Product Manager
Sara Hutchinson
Email: [e-mail]

Phone: [phone]

Escalation Level 3 - Client Success Manager

Mark Bilton-Smith

Email: [e-mail]
Phone: [phone]

We are closed for these days or their respective business dates:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Friday after Thanksgiving
Christmas Eve
Christmas Day
New Year’s Eve