Escalation and Support

Description 
Need a little extra help? Our amazing CX team is always here for you! Whether you have questions or run into an issue with PortControl or porting, we’re ready to assist.
 

How to Reach Support

1️⃣ Access Support in PortControl

• Click on your name or the person icon in the top right-hand corner of the screen.

• Select “Support.”

📌 Support Module Information

Business Hours:
Monday – Friday | 5:00 AM – 5:00 PM PST

General Support:

• Email: [e-mail]

• Phone: 1-800-PORTING

After Hours & Holidays:
If you need help after hours or on a holiday, please leave a detailed voicemail at 1-800-PORTING — a team member will return your call within 15 minutes.

📣 Note: During business hours, please use the General Support contact above for the fastest assistance.

🔺 Escalations
If your issue needs additional attention, please escalate as follows:

Level 1 – CX Supervisor
Lea Espy

• Email: [e-mail]

• Phone: [phone]

Level 2 – Director of Operations
Sara Hutchinson

• Email: [e-mail]

• Phone: [phone]

---

📅 Office Closures
Our support team observes the following holidays:

• New Year’s Day

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving Day

• Friday after Thanksgiving

• Christmas Eve

• Christmas Day

• New Year’s Eve

Thank you for being a valued NumHub customer — we’re always here to help!