Release Notes 1.6.2 – Live – ATL Communications

Sprint Duration: June 30 – July 18
Release Date: Tuesday, August 19th, 2025

Quick Peek

Finalized fix for resend login email issues when registering new deals
Deal registration emails now include the correct OSP portal link
New logic: BCID applications are locked after submission (with edit exceptions only for flagged steps)
Flagging system implemented to identify specific application issues that require documents or edits
Dashboard alert widget added for flagged applications (visible to OSPs and Enterprises)
Custom call reasons now supported with vetting agent review
Improved BCID application instructions to reduce common errors
Downloadable BCID application PDF with vetting results and comments (post-approval or rejection)
Wireless Lookup tool added to Reports section for carrier mapping (Partial work - Planned Release 1.7.1)
New "Support" section added to left-hand menu for easy access to platform guides and resources
Display Identity: upload telephone numbers using Excel file in change requests (Partial work - Planned Release 1.7.1)
API logic added to notify NumHub Global Admins if a BCID ecosystem sync fails
Email notifications now sent for BCID approvals and rejections

Detailed Changes

Resend Login Fixes

Final fix to ensure the resend login email function always delivers the invite to enterprise contacts.

Correct portal URLs are now embedded in every invite email when registering a new deal.
Benefit: Ensures smooth onboarding for enterprises and eliminates login confusion.

BCID Application Locking Logic

Once submitted, BCID applications are now locked and can no longer be edited.
Exception: if NumHub flags a step, the user can edit only that specific flagged step.
After vetting is complete, editing is fully disabled to prevent resubmission and billing errors.
Benefit: Prevents confusion and ensures better process control during and after vetting.

Understanding the Status in your BCID Application:

Saved - The BCID Application has been started but not yet submitted. "Edit" option is available.
Pending in Review - The BCID Application has been successfully submitted and it is ready to start the Vetting Process. "Edit" option is available.
In Progress - The BCID Application is currently on the Vetting Process. "Edit" option is disabled.
In Progress but with Flagged Steps - The BCID Application is currently on the Vetting Process but there are one or more steps that needs your attention. "Edit" option is available.
Complete - The BCID Application has been approved! "Edit" option is disabled.
Rejected - The BCID Application has been rejected. Check the rejection comments and you can always resubmit. "Edit" option is available.

BCID Flagging System + Alerts

Introduced a new platform alert widget for flagged BCID steps.

Flags are triggered by the vetting team when clarification or supporting documents are required.
Alerts appear in the dashboard and are paired with email notifications to OSPs and Enterprises.
A comments icon will appear in the Status List to review flagged steps and feedback.

Users can edit only the flagged step and re-submit. This does not trigger a new charge.
Benefit: Streamlines communication, reduces email back-and-forth, and speeds up vetting.

API Error Notifications (Internal Only)

Added backend alerts for NumHub Global Admins to detect:
- Failed Display Identity creation
- Failed Display Identity update via change request
- Failed Display Identity deactivation
Benefit: Enables faster manual intervention and minimizes downstream impacts.

Display Identity – Upload Phone Numbers via Excel

Added backend support for uploading telephone numbers in Excel during a change request.
Platform instructions guide the user on required formatting.
Uploading a file will overwrite the existing list, so users must include the full, final list.
The work for the UI is being done on the Sprint 1.7.1
Benefit: Simplifies number management for larger branding deployments.

Custom Call Reason Option

Users can now select "Custom" in Step 7 and input a unique call reason.
Must comply with vetting criteria (e.g., cannot be slogans or taglines).
Benefit: Enables more descriptive and tailored call experiences when valid.

Improved Instructions in BCID Application

Based on vetting insights, all 7 steps now include clearer guidance.
Clarifies what legal info is required and where to find it.
Benefit: Reduces mistakes, minimizes flagging, and shortens approval times.

PDF Download of BCID Applications

Approved or rejected applications can now be downloaded as PDFs.
Includes vetting review comments, pass/fail/flag status per step, and supporting documents (if applicable).
Branded neutrally for enterprise-facing transparency.
Benefit: Improves clarity for enterprises and helps resolve flagged issues faster.

Email Notifications for Approvals/Rejections

OSPs now receive an email confirmation when a BCID application is:
- Approved
- Rejected
Benefit: Ensures timely updates and avoids confusion post-submission.

Wireless Lookup Tool (OSP-Only)

New report tool allows bulk lookup of carrier info for phone numbers.
Accepts CSV or TXT file uploads or manual input.
Shows carrier (AT&T, Verizon, etc.) and SPID mapping.
Report is emailed after processing is complete.
The work for the UI is being done on the Sprint 1.7.1
Benefit: Simplifies pre-branding validation for large number sets.

New Support Section (OSP-Only)

Added "Support" tab to left menu.
Hosts downloadable PDFs including:
- OSP Platform Guide
- Enterprise Branding Guide
- Other key documentation
Benefit: Makes training materials and resources easily accessible.

Why This Matters to You

These changes are the foundation of a more stable, efficient, and scalable vetting experience.
You now have more visibility into errors, faster workflows when fixes are needed, and better enterprise support.
We’re actively reducing confusion around the BCID submission and vetting process. We want our partners to feel confident using their portal and knowing that our team is ready to support!
Enterprises can better manage their branding submissions, and you can trust that data is accurate, locked, and verifiable.
Access to reports and resources directly from the portal empowers your teams to be more autonomous and responsive.

Questions or Feedback?

We’d love to hear from you! For questions or suggestions, please contact dvillamar@numhub.com.

Thank you for helping us build a stronger, more efficient branded calling ecosystem!