CSR Only

Description: 

PortControl has enabled SPID and Non-SPID "Wholesaler" customers the ability to assign NumHub to request/manage CSR request on behalf of your business directly through the portal. 

Note: This is a billable item and will require an agreement to be in place and some prerequisite setup to be completed prior to using the service. 

CSR Only:  

Organizations that have enabled are able to request NumHub to pull CSR on behalf of their company by following steps. 

Login to PortControl and navigate to "Orders Dashboard"

Select "Create" and select "Port-In"

Enter in TN(s) into "intake" field and select "CSR Only" and "validate Numbers

Enter in the following information within the form

• Due Date
• Due Time
• Project ID (Optional) 
• Authorized Name
• Billing Telephone Number (BTN)

Once data enters, select "create all" at the bottom of the screen. 

Order will be created and placed within the dashboard and placed into a "CSR Pending" status. 

As the order works through the system the status will update to the following. 

• CSR Pending = Pending NumHub to submit request for CSR
• CSR Requested = NumHub requested CSR on behalf of your company
• CSR Rejected = NumHub unable to pull CSR (Rejection Reason provided)
• CSR Approved = CSR data attached to order for your review