Description: How to modify a TN on your SPID to update LRN and/or other optional data.
Once you are logged into PortControl hover the mouse over the menu section on the left side of screen to open Orders dashboard and select Dashboard.
From the Dashboard select +Create then select Modify
On the Modify form input either a single TN or a range, add new LRN and select today’s date. Then select Save Changes on the bottom right-hand corner. This modify will happen immediately and there is no further action required.
**What to do if you have multiple TNs to modify that are not a range of numbers**
Go to Orders>Dashboard>+Create>Select Port-In
Paste your TNs in left hand box or Drag and drop/upload file from computer in the right hand box
What type of order is this? Should be Order Only then Validate numbers
On the next screen make sure the Due Date is set for today’s date and then use the drop down menu for LRN to select the LRN you want the TNs to be on and select Create
Once the order has been created you can go back to the dashboard and activate the order. The order could be in pending status for a moment but then should update to authorized once it has sync’d with NPAC. If the order stays in pending status longer than 10 minutes, please reach out to firstname.lastname@example.org and we will review and resolve.